Drop us a line

How to make a purchase

faviconHow to make a purchase.

Go to the online shop, select a product, select the amount you want, and add the product to the shopping trolley by clicking "Add to cart".

When you have added all your products you can make your purchase by clicking the button "Confirm".

Now you follow the instructions in the next window and enter your data, including your NIF/NIE/CIF, delivery address, method of paying, etc. Please mention your customer number if you have one.

Check the details of your order carefully. As soon as you accept our terms and conditions, and clicked the button “Order”, your order will be processed.

faviconPurchase by phone.

You can phone us from Monday to Friday between 10 and 5  at any of our numbers (+34) 966 296 303 - (+34) 663 289 200 to place an order. Just tell us which products you want and what your delivery address is. We will tell you how much to pay and give you the bank account number to make your payment to.

As soon as we have received proof of payment we will send you your order.

faviconPurchase by email.

You can place your order by an email directed at info@naturaima.com detailing the chosen products and the delivery address. We will send you a pro forma invoice and the bank account number to make your payment to.

As soon as we have received proof of payment from you we will send you your order.

Conditions of delivery

faviconMethod and time of delivery.

  • Deliveries to the mainland and the Balearic Islands will be made through the package service of the Agencia de Transportes Correos Express, or by normal mail in the case of cash payment on delivery.
  • Deliveries to the Canary Islands, Ceuta, and Melilla will be sent by normal mail.
  • Orders are being processed and delivered on workdays (from Monday to Friday, holidays excluded). Orders made on Saturday, Sunday or on holidays will be processed on the next working day. The time of delivery on the mainland will be a maximum of 48 working hours from confirmation of payment of the order, except when the product is out of stock.
  • Orders sent using CORREOS (Canary Islands, Ceuta, Melilla), will take 3 to 5 days, as specified by CORREOS.
  • Both deliveries carried out by the package service of the Agencia de Transportes Correos Express and those by normal mail will be made to the delivery address, in the hours set for delivery. If the package cannot be handed over, this will be communicated, and you will be able to collect the package at the nearest office of the carrier.

faviconEuropean orders.

  • European orders orders for delivery to Germany, France, Italy, and the United Kingdom must be placed directly with Amazon and processed through the platform which Amazon provides in each of these countries (www.amazon.de, www.amazon.fr, www.amazon.it, www.amazon.co.uk) Consequently, in these cases the order will be subject to the rates and options of delivery specified by Amazon.

faviconCosts of delivery.

  • For orders less than 42 €, the delivery costs will be 7 € (incl. IVA), which will be added to the price of the products and indicated separately on the order.
  • For orders of 42 € or above, delivery will be free on the mainland and to the Balearic Islands.
  • A minimal order of 200 € will be required for free transport to the Canary Islands, Ceuta, and Melilla.
  • The customer will need to pay local customs for deliveries of online orders to the Canary Islands, Ceuta, and Melilla.

faviconMethods of payment.

  • The customer will be able to pay through the online platform of Caixabank with one of the following CREDIT CARDS: Visa and Mastercard.
  • With a transfer to the account with IBAN number ES35 2100 1768 3102 0022 9675 (Caixabank). We will proceed to dispatch the order as soon as we receive the transfer.
  • Cash payment at delivery of the delivery costs of 9 € (Incl. IVA).

This post is also available in: Spanish

Uso de cookies

Utilizamos cookies propias y de terceros para elaborar información estadística y mostrarte publicidad personalizada a través del análisis de tu navegación, conforme a nuestra politica de cookies. Si continúas navegando, aceptas su uso.

Aviso de cookies